Refund policy

Refund policy 

• Upon placing your order please choose your selection carefully. If you have any questions or concerns, never hesitate to contact us.  

• Your order is custom made for you or someone you are gifting it to. Due to our products all being made specifically for our clients, we do not offer refunds.  

• We work closely with each and every one of our clients to ensure complete satisfaction upon shipping the order.  

• You will receive confirmation once your package arrives to our shop.  

• You will then receive confirmation once it is shipped to you, or if you live local to our shop we will set a time convenient to you for pick up.

• All of our shipped items have tracking.  
   
  You can always contact us for any questions or concerns at foreveringemstones@gmail.com. 

 
 

Damages and issues  

• Please inspect your order upon receiving your package and contact us immediately if the item is defective or damaged so that we can evaluate the issue and make it right. 

• We use only high quality products and with proper care, your item(s) will last a lifetime. (Please see our proper care instructions) 

• We do not cover any scratches or damages caused to your order if it is due to improper care and normal every day wear and tear. 

 

Exchanges  

• Your order is custom made for you or someone you are gifting the item to.  

• Please make your selection carefully as your order is a final sale and can not be exchanged for any reason.  

 

Refunds  

• Your order is custom made for you or someone you are gifting it to. Due to our products all being made specifically for our clients, we do not offer refunds.